Payment Dispute Resolution Last Updated: December 2, 2025 We're committed to resolving any payment-related concerns promptly and fairly. This guide outlines our dispute resolution process for billing issues, payment errors, and other financial concerns.
When to Contact Us Please contact us if you experience any of the following payment-related issues:
Note For urgent issues (multiple unauthorized charges), contact us immediately and consider contacting your bank/card issuer.
Dispute Resolution Process 1
Initial Contact Send us an email with details of your issue to the appropriate address above.
Include your account email and user ID Describe the issue clearly and concisely Attach any relevant screenshots or documentation Provide a timeframe for when the issue occurred 2
Acknowledge and Review We'll acknowledge receipt within 24-48 hours and begin reviewing your case.
You'll receive a reference number for your dispute We may request additional information if needed Initial assessment will be completed within 2 business days 3
Investigation Our team investigates the issue thoroughly using payment logs and system records.
Payment provider (Creem) consultation when necessary Verification of transaction details and timestamps Analysis of account activity and service usage 4
Resolution We provide a resolution based on our investigation findings.
Refunds processed if applicable (5-10 business days) Account adjustments or credits issued Clear explanation of the resolution and next steps Information We'll Need To help resolve your dispute quickly, please provide:
• Your account email address and user ID • Transaction ID(s) or payment reference numbers • Date and approximate time of the transaction • Amount charged and currency • Description of the issue (charge error, duplicate charge, etc.) • Screenshots of receipts, bank statements, or error messages • Any previous communication about this issue Creem Payment Disputes For payments processed through Creem, additional dispute resolution options are available:
Timeline Initial response within 24 hours Creem consultation initiated within 48 hours if needed Resolution typically within 5-10 business days Possible Outcomes Full or partial refund through Creem Credit to your account for future use Transaction reversal if processed in error Explanation if dispute cannot be resolved in your favor Response Times Initial Response 24-48h
Acknowledgment and initial assessment
Investigation 3-5 days
Full review of your dispute
Resolution 5-10 days
Final resolution and implementation
Contact Information Choose the most appropriate contact method for your issue:
Billing Department billing@humanizadordeia.app
Use for: Charges, refunds, subscription issues, payment inquiries
Support Team support@humanizadordeia.app
Use for: Payment processing errors, technical issues, account access
Support Hours Monday to Friday, 9:00 AM - 6:00 PM CET. Response times may be longer during weekends and holidays.