Refund Policy
Effective Date: December 2, 2025
Policy Summary
We offer refunds for digital products under specific conditions. Please review our policy carefully before making a purchase.
This policy applies to all digital products and services purchased from our platform.
Refund Eligibility
Full Refund Eligibility
- Technical issues preventing product use
- Billing errors or duplicate charges
- Product not delivered as described
- Misrepresentation of product capabilities
- Account access issues preventing use
- Pre-launch purchases with significant changes
- Non-functional features or capabilities
Partial Refund Eligibility
- Partial functionality issues
- Minor feature discrepancies
- Temporary service interruptions
- Usability concerns with workarounds
No Refund Eligibility
- Change of mind after purchase
- Services already rendered or used
- User error or misunderstanding
- External factors beyond our control
- Terms of service violations
- Late refund requests (beyond timeframe)
- Custom work or personalized services
- Downloaded content that can be used
- Chat conversations that have occurred
- Images/videos that have been generated
Refund Timeframes
Standard Refund Timeframe
- One-time purchases: 7 days
- Subscriptions: 14 days from first charge
- Annual plans: 14 days from first charge
- Digital downloads: 7 days
- Credit packages: 7 days
Special Circumstances
Extended timeframes may apply for special circumstances:
- Technical issues: Up to 30 days
- Major service outages: Up to 30 days
- Security concerns: Immediate review
- Legal compliance issues: Case by case
Refund Process
Step 1: Submit Request
Contact our support team with your refund request including:
- Order number and purchase date
- Detailed reason for refund request
- Description of issues encountered
- Supporting evidence or screenshots
- Desired resolution
Step 2: Review Process
Our team will review your request within 1-2 business days:
- Verify purchase details and eligibility
- Investigate reported technical issues
- Assess compliance with refund policy
- Determine appropriate refund amount
Step 3: Resolution
We'll provide a resolution based on our findings:
- Full refund approval and processing
- Partial refund offer and explanation
- Alternative solutions or credits
- Policy denial with detailed reasoning
Refund Methods
Original Payment Method
Refunds are typically processed to the original payment method:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
- Creem: 5-10 business days
Creem Payment Processing
Refunds for payments processed through Creem are subject to Creem's refund policy and processing times:
- All Creem refunds follow Creem's terms of service
- Processing time: 5-10 business days after approval
- Refund status can be tracked through your Creem account
- Additional verification may be required for security purposes
- Currency conversion fees may apply for international transactions
- Creem's dispute resolution process may be used for contested refunds
Alternative Refund Methods
In some cases, alternative refund methods may be used:
- Store credit for future purchases
- Service credits or extensions
- Upgrades to premium plans
- Donations to designated charities
Cancellations & Refunds
Cancellation vs Refund
Understanding the difference between cancellations and refunds:
- Cancellation: Stops future charges, immediate effect
- Refund: Returns money for past charges, review required
Proportional Refunds
For subscriptions, refunds may be calculated proportionally:
- Unused portion of subscription period
- Time since last payment or renewal
- Service level during refund period
- Any promotional discounts applied
Contact Information
For refund requests and policy questions, contact us:
- Support Email: support@humanizadordeia.app
- Billing Disputes: billing@humanizadordeia.app
- Response Time: 1-2 business days
- Support Hours: Monday to Friday, 9:00 - 18:00 CET
- Website: https://humanizadordeia.app
Note: All refund requests are subject to review and approval. Refund processing times may vary based on payment method and financial institution policies.