Refund Policy

Policy Summary

We offer refunds for digital products under specific conditions. Please review our policy carefully before making a purchase.

This policy applies to all digital products and services purchased from our platform.

Refund Eligibility

Full Refund Eligibility

• Technical issues preventing product use
• Billing errors or duplicate charges
• Product not delivered as described
• Misrepresentation of product capabilities
• Account access issues preventing use
• Pre-launch purchases with significant changes
• Non-functional features or capabilities

Partial Refund Eligibility

• Partial functionality issues
• Minor feature discrepancies
• Temporary service interruptions
• Usability concerns with workarounds

No Refund Eligibility

• Change of mind after purchase
• Services already rendered or used
• User error or misunderstanding
• External factors beyond our control
• Terms of service violations
• Late refund requests (beyond timeframe)
• Custom work or personalized services
• Downloaded content that can be used
• Chat conversations that have occurred
• Images/videos that have been generated

Refund Timeframes

Standard Refund Timeframe

• One-time purchases: 7 days
• Subscriptions: 14 days from first charge
• Annual plans: 14 days from first charge
• Digital downloads: 7 days
• Credit packages: 7 days

Special Circumstances

Extended timeframes may apply for special circumstances:

• Technical issues: Up to 30 days
• Major service outages: Up to 30 days
• Security concerns: Immediate review
• Legal compliance issues: Case by case

Refund Process

Step 1: Submit Request

Contact our support team with your refund request including:

• Order number and purchase date
• Detailed reason for refund request
• Description of issues encountered
• Supporting evidence or screenshots
• Desired resolution

Step 2: Review Process

Our team will review your request within 1-2 business days:

• Verify purchase details and eligibility
• Investigate reported technical issues
• Assess compliance with refund policy
• Determine appropriate refund amount

Step 3: Resolution

We'll provide a resolution based on our findings:

• Full refund approval and processing
• Partial refund offer and explanation
• Alternative solutions or credits
• Policy denial with detailed reasoning

Refund Methods

Original Payment Method

Refunds are typically processed to the original payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Creem: 5-10 business days

Creem Payment Processing

Refunds for payments processed through Creem are subject to Creem's refund policy and processing times:

• All Creem refunds follow Creem's terms of service
• Processing time: 5-10 business days after approval
• Refund status can be tracked through your Creem account
• Additional verification may be required for security purposes
• Currency conversion fees may apply for international transactions
• Creem's dispute resolution process may be used for contested refunds

Alternative Refund Methods

In some cases, alternative refund methods may be used:

• Store credit for future purchases
• Service credits or extensions
• Upgrades to premium plans
• Donations to designated charities

Cancellations & Refunds

Cancellation vs Refund

Understanding the difference between cancellations and refunds:

• Cancellation: Stops future charges, immediate effect
• Refund: Returns money for past charges, review required

Proportional Refunds

For subscriptions, refunds may be calculated proportionally:

• Unused portion of subscription period
• Time since last payment or renewal
• Service level during refund period
• Any promotional discounts applied

Contact Information

For refund requests and policy questions, contact us:

• Support Email: support@humanizadordeia.app
• Billing Disputes: billing@humanizadordeia.app
• Response Time: 1-2 business days
• Support Hours: Monday to Friday, 9:00 - 18:00 CET
• Website: https://humanizadordeia.app

Note: All refund requests are subject to review and approval. Refund processing times may vary based on payment method and financial institution policies.